Frequently Asked Questions

  • provides zero fee transactions for users, developers, and merchants. However, we do not deal in money.

  • Please go to your Settings page and click "Access Private Keys." Please note that does not have access to the raw data you will see when you retrieve your Private Keys. They are only as secure as you keep them.

  • When you signed up, we asked you to save your Secret Mnemonic. Do you have this?

    If yes, go to Settings, enter the Secret Mnemonic (ignore the Secret PIN field), and then your new Secret PIN, confirm your new Secret PIN, and click 'Change Secret PIN.' This step will also generate a new Secret Mnemonic -- make sure to write this new Mnemonic down!

    If you do not have your Secret Mnemonic, we cannot help at all. We do not maintain access to your coins -- only you can access these once you remember your Secret PIN or Secret Mnemonic.

  • pLabels are short, easy-to-remember words for long, complicated wallet addresses. For example, it is alot easier to remember the label "homewallet" than it is to remember the wallet address "DFi9yMNjBqq1rJwnkncXYxj72LhnyU...".

    When you create an address using your Wallet, or using the get_new_address API call, we create a random wallet address for you. If you wish to label this wallet address, you can specify this an alpha-numeric string in the input field on the Create Address dialog, or pass it as a value to the label parameter in the API call.

  • Labels are not the same as wallet addresses. If your coins do not show as pending/available on your Wallet or get_balance API call, you accidentally sent the coins to a wallet address that does not belong to you.

    To be specific, never deposit/send coins to your labels. Always deposit/send coins to your Wallet addresses.

  • The wonderful thing about the Paxexcoin and derivative currencies is: everything is third-party auditable by design. To track your coins down, look up the destination/source wallet address on a reliable Block Explorer, like SoChain. If the coins were indeed transacted, it will show up on those wallet addresses' histories.

    When you send/withdraw coins to/from your account, it takes roughly 3 seconds or less for your incoming/outgoing balances to show on your Wallet.

  • On your Wallet, select 'Actions' for any wallet address you wish to investigate, and click 'View Activity.' This link leads you to you the address' up-to-date transaction history.

  • No. Coins only exist on their own network. For example, Paxexcoins will only exist on the Paxexcoin network, etc. E-mail addresses are entirely different from these coins' networks. You can only send Paxexcoins to a Paxexcoin address, etc.

  • Network Fees for a Paxexcoin transaction are paid to miners on the Paxexcoin network, for a Paxexcoin transaction, Network Fees are paid to miners on the Paxexcoin network, etc. These Network Fees depend on the size of your transaction in bytes. Since this transaction size is highly variable, the Network Fees vary as well.

  • Unlike other wallet services, does not charge you any fees, at all. Network Fees, however, are part of the Paxexcoin, Paxexcoin, Litecoin network design. Without Network Fees, our beloved digital currencies cannot function properly.

    We keep your Network Fees as low as possible for your transactions, while ensuring your transactions get network validation as quickly as possible.

  • You should contact us at and let us know which language you need the library for, and we will be happy to make one for you. Alternatively, you can implement your own using the URLs and parameters provided in our API docs.

  • Awesome! We love fixing bugs. Contact us, and maybe you'll get a fat reward for it. ;)